Page 2

FAQ

1.    New User--Guide
I don’t know how to place an order? Can you help me?

These step-by-step instructions to help you make an order from Godshoe.com:

  • Register an account in Godshoe.com for free.
  • Log in to your Godshoe.com account any time you plan on making an order, or adding items to your saved cart.
  • Search or browse all products. If you wish to buy them, type a number in the quantity box and click "Add to cart". You can add just one item if you want. You can remove them later or adjust the quantities if you change your mind. Products you've added to your shopping cart are saved there while you looking at more items. Your cart is even saved for next time if you log out or if you accidentally close your browser.
  • If you want to find out the total price including shipping, click "Estimate Shipping Costs" in the shopping cart page.
  • The first checkout page is the "address book", where you can edit your billing address or change shipping address. E.g. to a different drop ship address.
  • In the second checkout page you can choose shipping methods.

Shipping fees

        1. Only the customer from these countries can enjoy free shipping when order more than 10

 

  • On the checkout shipping page you can also choose the payment method you prefer.
  • In the text box" Special Instructions Or Comments", you can add special requests for your order.

We will begin processing your order once your payment is received. We always take approximately 1 day to ship out your package. After we send out your order, we will email you the tracking number and tracking links to your registered email address. You can also track your order status by login in to your account.
2. How To Pay
     What Kind of Payment Methods does  GodShoe.com Accept?

  • You can pay with your VISA and Mastercard cards
  • Pay via Western Union

     How can I View Prices In Different Currencies?

  • You can view different currencies using the currency panel in the Home, to the right side in the first sidebox. When you pay via Western Union, we strongly recommend you to send US dollar directly. Otherwise, you must send the amount in your country's currency.

    Can I Pay For My Order Via Credit Card?  

  • Yes, you can pay via VISA and Mastercard.
  1. When you pay with your VISA card, the order will be processed immediately. You will get the order conformation to your email within 10 minutes.
  2. When you pay via Mastercard, the payment is not processed in real time, and we thus need 24 hours to process your purchase so you will get the payment status email within 24 hours.

    Do I Have To Pay VAT / Sales Tax?

  • We provide free shipping to you as a gift. You will never need pay tax for it.

 

Why Was My Order Cancelled?

  • When your pay via Western Union, if we don't receive your email within 2 days containing the MCTN number from Western Union, your order will be canceled.
  • When you pay via credit card, if the payment status appears as failes, such as your card being declined, your order will be canceled.

   What about the Western Union/Bank Transfer fee?

Amount (USD $)

Fee (USD $)

Under $500

$15

$500.0 to 1000

$20

$1,000.01 to 2,000

$25

$2,000.01 to $5,000

$30

$5,000 to $10,000

$4

IMPORTANT:  After you place your order, check your inbox for a confirmation email that contains instructions on how to complete the payment for your items. Your products will not be shipped until the payment is completed. If you have any further questions regarding your Godshoe.com order payment through Western Union, please email us at godshoe@gmail.com.

We want to remind all customers that they are responsible for all local Western Union handling fees. Therefore, customers should confirm the total payment amount with their local Western Union office.
-----------------------------------------------------------------------------

3. After Payment Questions

    * Instructions for returning faulty goods
    * How to cancel an order? Before payment and after payment.
    * Refund Policy, repair and replacement
    * Who is responsible for product damage or loss during transit?
    * I have problems in using the product I ordered, please help!
After making a payment, how can I check the status of my order?

  • During the process of purchase, you should receive several emails from us. There will be an email for you to confirm your order information, and we will also email you the tracking number after we ship out your order.
  • You also can log in to your Godshoe.com account to check status of all of your orders.
  • You can also contact with our online salesman or customer service representative to get help.

4. Shopping safety.
Is It Safe To Shop At Godshoe.com?
At Godshoe.com, we go to the extreme to ensure the safety of our customers' information. We do not store your payment information on the website. Payments made through Alertpay are processed by Alertpay  company, It is considered to be secure and trust worthy. We also do not disclose your information to third parties. For more details, please see our privacy notice.


5. Important tips
Some tips customer need to pay attention to the following:
When you sign up for a Godshoe.com account you are indicating that you agree to the policies and terms we've published in our customer service panel.
Here are some of the most important things that you must be aware of before you place orders:

  • When you sign up with us, you must use the usable email account, that's very important for us to contact you.
  • Godshoe Inc. sends its goods to you from China. As such, you are IMPORTING, so your package will be checked by the customs. They usually take 1-2 days handling your package. Sometime they can take up to 3 days for your package to exit customs.
  • Generally most of the carriers can’t deliver to PO boxes, so please offer us a street address.
  • You need a valid phone number in your account. Drop shippers - please provide your customer's phone number for the carrier to use.
  • We strongly recommend you order samples before proceeding with large wholesale orders.
  • If customers need to return faulty items to us, the returning shipping cost is refundable if the mistake was made by us.

Please also take the time to read the full Godshoe.com Terms And Policies documents online.
6. Can I get an extra discount for my purchase?
What if I want to order more? Can Godshoe.com offer me a good quotation?
Of course, we can offer you better prices for large volume orders.
If you are interested in a quote for a large quantity of items, please contact us with the following details:
- The products you want
- The exact desired order quantity
- Your desired time frame
- Any special packing instructions, e.g. bulk packing without product boxes
With this information we will get back to you with a quotation.
You can also contact with our online salesman.
 Can I get any special discount for my order?
Yes, you can contact our online representatives for this. Depending on the amount of your order, they may offer you some special coupon. We also offer limited time sale coupons from time to time. Please contact with our online salesman for detailed information.


United States, Canada, United Kingdom, France, Germany, Spain, Australia, New Zealand and countries in the southeast of Asia

2. Customers from other countries must pay a shipping charge of $25.

Back
Copyright © 2017 GodShoe Inc,Your Shopping Revolution!. Powered by Godshoe Inc GodShoe Inc is Upfront
wastrong template